Skip to Content
SBMI Horizontal Logo

Usability Evaluation of a Telemedicine-Oriented Quality Health Record System  for Patient-Centered Medical Homes

Authors: Craig Harrington, LMSW

Primary Advisor: Dr. Kim Dunn, MD, PhD

Committee Member: Dr. Jiajie Zhang, PhD

Masters thesis, The University of Texas School of Biomedical Informatics at Houston.


This paper addresses the confluence of three timely factors in health care: usability of electronic systems, patient-centered medical home (PCMH), and telemedicine. Specifically, this paper will examine the usability of electronic health record system that is being used as the mantelpiece of an innovative telemedicine program. The paper will demonstrate how a usability evaluation can identify opportunities for making the user interface of an EHR more usable in a system that is still undergoing development. An interface that maximizes efficiency, user satisfaction and ease of use while also trying to improve patient safety and reduce errors resulting from flaws in the interface design is of vital importance as practitioners move to implement and support the principles of PCMH and telemedicine.