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Who We Are

UTHealth Houston

The Center for Quality Health IT Improvement (CQHII) formerly the Gulf Coast Regional Extension Center (GCREC), a center within the UTHealth School of Biomedical Informatics that provides health information technology (HIT) and care transformation services to medical practices in Texas. The CQHII has evolved to provide professional HIT consulting to clinicians and hospitals on a fee-for-service basis. The CQHII has a proven track record of working with Texas clinicians, FQHCs, and small hospitals to improve practice workflows, patient care, and patient safety through the optimized use of EHRs. Consultants provide project management assistance to enable practices to use the EHR to meet federal and state program requirements, as well as utilize quality measures both for regulatory reporting and to improve preventive care delivery. CQHII is working closely with providers to educate and align for preparation to attest to MIPS guidelines for the upcoming years. The CQHII has also been doing extensive work with the UT Health School of Public Health on TX-Department of State Health Services and CDC grant initiatives. The role of CQHII is to help small providers and those serving underrepresented populations improve their population health management for chronic conditions such as diabetes and hypertension, as well as preventive services such as colorectal cancer screening.

Our Expertise

Our consultants are backed by years of experience and training, including the following professional designations:

  • Health IT technical support certification
  • EHR vendor certification
  • Security Certification

Our Team

Susan Fenton

Susan Fenton, PhD, RHIA, FAHIMA
Vice Dean for Education and Professor
Principal Investigator for the Gulf Coast Regional Extension Center
Direct: 713.500.3591
Email: [email protected]

Susan Fenton, PhD, RHIA, FAHIMA, joined McWilliams School of Biomedical Informatics at UTHealth Houston, formerly UTHealth Houston School of Biomedical Informatics (SBMI)) on June 1, 2013 as an assistant professor of biomedical informatics. She came to McWilliams School of Biomedical Informatics from Texas State University in San Marcos, where she was an assistant professor and co-director of the Institute for Health Information Technology. In August 2014, Dr. Fenton transitioned into the role of associate dean for academic affairs, taking over the management responsibilities for the Office of Academic Affairs and helping the school acquire health informatics and information management education accreditation from CAHIIM for the applied health informatics program.

Dr. Fenton’s research interests include workforce development, data management, ICD-10 implementation and health care associated infections. Her interest in workforce development was limited to health IT professionals, but she sees a huge need to develop new methods for healthcare professionals to learn how to use information technology effectively. Her work with the ICD-10 is limited because her research is focused on various impacts related to its implementation, which will no longer be relevant in a few years after implementation is complete. As for health care associated infections, Dr. Fenton has a new project working with an industrial engineer who identifies failure points that result in HAIs. After the failure points are identified, they will determine the impact of the failure points on EHRs and documentation.

Jiajie Zhang

Jiajie Zhang, PhD
Dean/Past Principal Investigator
Direct: 713.500.3922
Email: [email protected]

Jiajie Zhang, PhD, is the dean and Dr. Doris L. Ross Professor and at McWilliams School of Biomedical Informatics. He serves as director of the National Center for Cognitive Informatics and Decision Making in Healthcare, for which he is principal investigator of the Strategic Health IT Advanced Research Projects Program’s patient-centered cognitive support initiative. Zhang has spent the past two decades conducting research in biomedical informatics, cognitive science, human-centered computing, decision making and information visualization. He has authored more than 120 journal articles, book chapters, and peer-reviewed proceedings papers. As an educator, he has taught courses in human-computer interaction, electronic health record usability, information visualization and technology-mediated social dynamics.

Our Team

  • Leadership

    Susan Fenton

    Susan Fenton, PhD, RHIA, FAHIMA
    Vice Dean for Education and Professor
    Principal Investigator for the Gulf Coast Regional Extension Center
    Direct: 713.500.3591
    Email: [email protected]

    Susan Fenton, PhD, RHIA, FAHIMA, joined McWilliams School of Biomedical Informatics at UTHealth Houston, formerly UTHealth Houston School of Biomedical Informatics (SBMI)) on June 1, 2013 as an assistant professor of biomedical informatics. She came to McWilliams School of Biomedical Informatics from Texas State University in San Marcos, where she was an assistant professor and co-director of the Institute for Health Information Technology. In August 2014, Dr. Fenton transitioned into the role of associate dean for academic affairs, taking over the management responsibilities for the Office of Academic Affairs and helping the school acquire health informatics and information management education accreditation from CAHIIM for the applied health informatics program.

    Dr. Fenton’s research interests include workforce development, data management, ICD-10 implementation and health care associated infections. Her interest in workforce development was limited to health IT professionals, but she sees a huge need to develop new methods for healthcare professionals to learn how to use information technology effectively. Her work with the ICD-10 is limited because her research is focused on various impacts related to its implementation, which will no longer be relevant in a few years after implementation is complete. As for health care associated infections, Dr. Fenton has a new project working with an industrial engineer who identifies failure points that result in HAIs. After the failure points are identified, they will determine the impact of the failure points on EHRs and documentation.

    Jiajie Zhang

    Jiajie Zhang, PhD
    Dean/Past Principal Investigator
    Direct: 713.500.3922
    Email: [email protected]

    Jiajie Zhang, PhD, is the dean and Dr. Doris L. Ross Professor and at McWilliams School of Biomedical Informatics. He serves as director of the National Center for Cognitive Informatics and Decision Making in Healthcare, for which he is principal investigator of the Strategic Health IT Advanced Research Projects Program’s patient-centered cognitive support initiative. Zhang has spent the past two decades conducting research in biomedical informatics, cognitive science, human-centered computing, decision making and information visualization. He has authored more than 120 journal articles, book chapters, and peer-reviewed proceedings papers. As an educator, he has taught courses in human-computer interaction, electronic health record usability, information visualization and technology-mediated social dynamics.

  • Staff

    Megan Crossan

    Megan Crossan
    Program Coordinator
    Direct: 713.500.3477
    Email: [email protected]

    Megan Crossan is the Program Coordinator for the Gulf Coast Regional Extension Center (GCREC). She holds a Bachelors of Science in Marketing from the University of Houston at Clear Lake. She has been with the GCREC since September 2010. In this position, she manages the Customer Relationship Management (CRM) database for tracking providers’ milestone progress. She is responsible for tracking subcontractor/vendor's progress towards project objectives. She is also the financial analyst for the program.

  • Consultants

    Alexa Poole

    Alexa Poole, HIT & HIE Pro
    Greater Houston Area, including Port Author/Beaumont, Nederland, Orange, Conroe
    Direct: 713.500.3936
    Email: [email protected]

    Alexa Poole is a Quality Improvement Advisor III with the Center for Quality Health IT Improvement at UTHealth Houston. She brings more than 15 years of experience in health information technology, clinical workflow improvement, and practice transformation across small, rural, and community health settings.

    With a background in mathematics and health information technology from the University of Texas at Austin, Alexa specializes in helping healthcare organizations use their electronic health records (EHRs) more effectively to improve patient outcomes and meet value based care goals. Before joining the Center, Alexa worked with eClinicalWorks as a software training specialist, providing tailored instruction to physicians and clinical staff and helping practices incorporate technology into daily workflows.

    Alexa partners with statewide and national collaborators on population health initiatives focused on chronic disease prevention, colorectal cancer screening, HPV vaccination uptake, and cancer survivorship. She has contributed EHR optimization and implementation support for projects funded by the CDC, NIH, CPRIT, and the Texas Department of State Health Services.

    She is committed to helping clinics close care gaps, streamline workflows, and use data to advance equitable, high quality care.

    Tracy Judd

    Tracy Judd
    San Antonio, Corpus Christi, and surrounding areas
    Direct: 361-772-4812
    Email: [email protected]

    Tracy Judd, currently serves as a remote Quality Improvement Advisor III with the Center for Quality Health IT Improvement. Tracy holds an Associate of Applied Science in Medical Record Technology from Wharton County Junior College and a Bachelor of Science in Health Information Management from the University of Texas Medical Branch in Galveston, Texas.

    Her career spans diverse healthcare environments, including acute care hospitals, critical access hospitals, nursing homes, and rural health clinics. Throughout her professional journey, Tracy has directed health information management operations, coordinated healthcare accreditation activities, overseen credentialing services, managed risk and compliance programs, and led performance improvement initiatives supporting state and federal programs. She has implemented evidence-based improvement strategies, such as the Chronic Care Model, Plan-Do-Check-Act rapid-cycle improvement process, and TeamSTEPPS approaches to address healthcare delivery challenges and strengthen team performance. Tracy has also worked as a certified, inpatient medical coder.

    Tracy values building professional connections and leveraging her expertise to help organizations close care gaps and accelerate interoperability. She collaborates closely with leadership to drive clinical excellence and optimize practice management.

    Diana Ruiz

    Diana Canales
    Laredo, Rio Grande Valley surrounding areas
    Direct: 956-452-1268
    Email: [email protected]

    Diana Canales is a Quality Improvement Advisor II with the Center for Quality Health IT Improvement. She partners with small, rural, and federally qualified health center (FQHC) practices to enhance workflows, patient care, and safety through the effective use of electronic health records and clinical information systems. Diana holds an Associate of Science degree from Laredo College and is currently pursuing a Bachelor of Science in Health Information Management with a minor in Health Informatics at Texas State University. She began her career in the plasma industry in 2010 as a Processing Technician and later advanced into quality-focused roles, most notably as a Quality Specialist/Coordinator. Her professional experience includes internal auditing, regulatory compliance, and quality program development.